Return Policy
Last Updated:
1. Return Eligibility
You may return unopened and unused products within 30 days of delivery for a full refund or exchange. To be eligible for a return:
- The product must be in its original packaging
- The product must be unopened and unused
- You must have proof of purchase (order confirmation or receipt)
- The return must be initiated within 30 days of delivery
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products without original packaging
- Products damaged by misuse or negligence
- Products returned after the 30-day return period
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team using the contact information provided below
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Package the product securely in its original packaging
- Ship the product to the address provided in the return instructions
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). In cases where we are at fault, we will provide a prepaid return shipping label.
5. Refund Process
Once we receive and inspect your returned product:
- We will send you an email notification confirming receipt
- We will inspect the product to ensure it meets return eligibility requirements
- If approved, your refund will be processed within 5-10 business days
- Refunds will be issued to the original payment method
6. Refund Timeline
Refund processing times may vary:
- Credit card: 5-10 business days after approval
- Debit card: 5-10 business days after approval
- PayPal: 3-5 business days after approval
Please note that it may take additional time for your bank or credit card company to process the refund.
7. Exchanges
If you wish to exchange a product, please contact us to discuss available options. Exchanges are subject to product availability.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
9. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or payment method statement
- Contact your bank or credit card company
- Contact us using the information provided below
10. Return Address
Return authorization and shipping address will be provided when you contact us to initiate a return. Do not send returns without prior authorization.
11. Consumer Rights
This return policy does not affect your statutory rights as a consumer under Australian Consumer Law. You may have additional rights depending on your location.
12. Australian Consumer Law
This return policy operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL, you are entitled to:
- A replacement or refund if products have a major failure
- Repair, replacement, or refund if products do not meet consumer guarantees
- Compensation for damages and loss caused by failure to meet consumer guarantees
These ACL rights cannot be excluded, restricted, or modified. Our return policy does not limit or replace these statutory rights.
13. Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. The policy in effect at the time of your purchase will apply to your return.
14. Contact Information
For questions about returns or to initiate a return, please contact us:
Ghelroxxgrex
57 Scrub Rd, Carindale QLD 4152, Australia
Email: info@ghelroxxgrex.world
Email: contact@ghelroxxgrex.world
Email: support@ghelroxxgrex.world
Email: help@ghelroxxgrex.world